[{"data":1,"prerenderedAt":137},["ShallowReactive",2],{"guide-\u002Fguides\u002Fday-of-operations\u002Fwhat-your-crew-needs-to-know-before-every-event":3,"guide-siblings-\u002Fguides\u002Fday-of-operations\u002Fwhat-your-crew-needs-to-know-before-every-event":127},{"id":4,"title":5,"author":6,"body":7,"description":102,"disclaimer":103,"draft":104,"extension":105,"faq":106,"lastReviewed":119,"meta":120,"navigation":121,"path":122,"publishedAt":119,"seo":123,"sitemap":124,"stem":125,"__hash__":126},"guides\u002Fguides\u002Fday-of-operations\u002Fwhat-your-crew-needs-to-know-before-every-event.md","What your crew needs to know before every event","Rally",{"type":8,"value":9,"toc":94},"minimark",[10,14,19,26,32,38,44,50,56,62,66,69,72,76,79,87,91],[11,12,13],"p",{},"Seven things, for every event, in writing: the address with the gate code, the party window and target arrival, the site notes, the client's name and the on-site contact's cell, the package and add-ons, the payment status, and who to call when something's weird. If any of it lives only in your head, the crew doesn't have it, and every gap becomes a phone call to you at the worst possible moment.",[15,16,18],"h2",{"id":17},"the-seven-things","The seven things",[11,20,21,25],{},[22,23,24],"strong",{},"1. Address, parking, and access."," The full address, where the truck goes, the gate code, and the path to the yard. \"Gate code 4471, park in the driveway, side gate left of the garage\" is a crew that walks in. An address alone is a crew calling you from the curb.",[11,27,28,31],{},[22,29,30],{},"2. The window and the target arrival."," Party 2:00 to 3:00, crew on site 1:15. Stated as times, not vibes, because \"get there with plenty of time\" means something different to every human who has ever driven a truck.",[11,33,34,37],{},[22,35,36],{},"3. Site notes from the booking."," The spigot is around back, the outlet is dead so it's a generator job, there's a dog named Biscuit who'll be inside, the yard slopes toward the garden. Everything the booking questions surfaced, delivered to the people who need it, which was the entire point of asking.",[11,39,40,43],{},[22,41,42],{},"4. Names."," The client's name, the birthday kid's name, and the on-site contact if it's a different person. \"Hi, you must be Sarah, and where's the birthday girl?\" is thirty seconds of prep that parents describe as magic. Crews meet strangers; good crews meet Maya's mom.",[11,45,46,49],{},[22,47,48],{},"5. Package and add-ons."," Exactly what was sold: the hour, the glow add-on, the extra thirty minutes. The crew delivering a package they can't see delivers the default, and the client paid for more than the default. Add-on misses are refund conversations that a run sheet line prevents.",[11,51,52,55],{},[22,53,54],{},"6. Payment status."," Paid in full, or balance due on arrival and how much. A crew that doesn't know is a crew that either awkwardly asks a paid-up client for money or waves through an unpaid one. Both cost you, one in trust, one in cash.",[11,57,58,61],{},[22,59,60],{},"7. Escalation."," Who decides what: the lead handles the site, and the number to call for everything past that. One number, stated, so \"something's weird\" has a route instead of a debate.",[15,63,65],{"id":64},"written-on-their-phone-before-the-day","Written, on their phone, before the day",[11,67,68],{},"The briefing is a document, not a conversation. Spoken briefings evaporate on contact with Saturday: the 8am huddle covers party one and by party three everyone's working from memory. The run sheet on each crew member's phone survives the whole day, survives the crew swap when someone leaves after party two, and answers questions at 3pm that were asked at 8am.",[11,70,71],{},"The habit that makes it stick: the crew checks the sheet at the truck before rolling to each stop, thirty seconds, same as checking a map. New crew learn it on day one and it stops being a policy and becomes how the job works.",[15,73,75],{"id":74},"what-this-actually-buys-you","What this actually buys you",[11,77,78],{},"Every item on the sheet is a call you don't get. Operators running their first big weekends describe the same phone: gate codes, \"which house is it,\" \"did they pay,\" \"do they get glow.\" None of those are emergencies, all of them interrupt whatever real problem you were solving, and together they're why running two parties from home feels harder than working one in person. The sheet is how the day gets quiet.",[80,81,84],"rally-aside",{"label":82,"to":83},"See the crew portal in Rally","\u002Ffeatures",[11,85,86],{},"Rally puts each crew member's day on their phone: every assigned booking with its address, times, site notes, package, and contact, pulled from the booking itself so nothing gets retyped or forgotten. They tap statuses as the day moves, and you watch it flip green instead of fielding the calls.",[15,88,90],{"id":89},"the-line-to-remember","The line to remember",[11,92,93],{},"Your crew can only be as professional as the information you hand them. The magic crew that never calls with questions was handed a sheet with no gaps.",{"title":95,"searchDepth":96,"depth":96,"links":97},"",2,[98,99,100,101],{"id":17,"depth":96,"text":18},{"id":64,"depth":96,"text":65},{"id":74,"depth":96,"text":75},{"id":89,"depth":96,"text":90},"Address and gate code, window and setup time, site notes, the client's name, what's been paid, and who to call. If it lives in your head, the crew doesn't have it.","none",false,"md",[107,110,113,116],{"q":108,"a":109},"How far in advance should crew get their schedule?","The week's assignments by midweek, so conflicts surface while there's time to fix them, and the full detail sheet by the night before. Day-of is for confirmations, not first looks.",{"q":111,"a":112},"Should crew know what the client paid for the party?","The balance status, yes, always. The full price, that's your call: many operators share it so the crew understands the stakes of the service level, and tips tend to reflect crews who act like the party matters.",{"q":114,"a":115},"What if a crew member just prefers calling to ask?","The answer to the call is \"it's on your sheet,\" said kindly, every time, until the sheet becomes the reflex. The habit forms in about two weekends, and the callers become sheet-checkers because it's genuinely faster.",{"q":117,"a":118},"What about last-minute changes after the sheet goes out?","Changes go into the sheet, and the crew gets pinged that it changed, which only works when the sheet is live on their phones rather than printed at dawn. The unforgivable version is the change that went to one person by text, which is how two crew members show up with two different gate codes.","2026-07-13",{},true,"\u002Fguides\u002Fday-of-operations\u002Fwhat-your-crew-needs-to-know-before-every-event",{"title":5,"description":102},{"loc":122},"guides\u002Fday-of-operations\u002Fwhat-your-crew-needs-to-know-before-every-event","6SOl-PGLvF5JvU_T39wZs3WaAu71moWk_SdmRHr6Qf4",[128,131,134],{"path":129,"title":130},"\u002Fguides\u002Fday-of-operations\u002Ffoam-party-setup-checklist","Foam party setup checklist (what to bring and what can go wrong)",{"path":132,"title":133},"\u002Fguides\u002Fday-of-operations\u002Fhow-to-do-a-site-check-without-visiting-the-site","How to do a site check without visiting the site",{"path":135,"title":136},"\u002Fguides\u002Fday-of-operations\u002Fhow-to-run-multiple-parties-in-one-day","How to run multiple parties in one day without losing your mind",1783921368489]