[{"data":1,"prerenderedAt":153},["ShallowReactive",2],{"guide-\u002Fguides\u002Fclients-and-communication\u002Fhow-to-confirm-a-booking-so-nothing-gets-missed":3,"guide-siblings-\u002Fguides\u002Fclients-and-communication\u002Fhow-to-confirm-a-booking-so-nothing-gets-missed":143},{"id":4,"title":5,"author":6,"body":7,"description":118,"disclaimer":119,"draft":120,"extension":121,"faq":122,"lastReviewed":135,"meta":136,"navigation":137,"path":138,"publishedAt":135,"seo":139,"sitemap":140,"stem":141,"__hash__":142},"guides\u002Fguides\u002Fclients-and-communication\u002Fhow-to-confirm-a-booking-so-nothing-gets-missed.md","How to confirm a booking so nothing gets missed","Rally",{"type":8,"value":9,"toc":110},"minimark",[10,14,19,66,69,73,79,85,88,92,95,103,107],[11,12,13],"p",{},"A confirmation is a checklist wearing a friendly tone. The good ones cover seven things: the date and window, the address, your arrival time, what the client provides, what you bring, the payment status, and the weather plan. Send it at booking, and again as a reminder a few days out. Nearly every day-of surprise traces back to something a good confirmation would have caught weeks earlier.",[15,16,18],"h2",{"id":17},"the-seven-things-every-confirmation-covers","The seven things every confirmation covers",[20,21,22,30,36,42,48,54,60],"ol",{},[23,24,25,29],"li",{},[26,27,28],"strong",{},"Date and party window."," Stated as the client experiences it: \"Foam runs 2:00 to 3:00 on Saturday, June 14.\"",[23,31,32,35],{},[26,33,34],{},"The address, repeated back."," Typos in addresses get caught when the client reads their own street name in your message. This one sentence has saved more Saturdays than any other.",[23,37,38,41],{},[26,39,40],{},"Your arrival time."," \"Our crew arrives around 1:15 to set up\" prevents both the panicked \"there's a truck outside\" text and the \"where are you, the party started\" one.",[23,43,44,47],{},[26,45,46],{},"What they provide."," Water spigot access, a working outdoor outlet or clear notice that you're bringing the generator, gate unlocked, cars moved, sprinklers off that morning. Specific and short.",[23,49,50,53],{},[26,51,52],{},"What you bring."," The cannon, the fluid, the crew, the fun. One line, mostly so the contrast makes their list feel small and doable.",[23,55,56,59],{},[26,57,58],{},"Payment status."," What's paid, what's due, and when: \"Your deposit is in, and the remaining 325 is due June 7.\" The confirmation is the friendliest place a balance reminder will ever live.",[23,61,62,65],{},[26,63,64],{},"The weather plan."," One sentence pointing at the policy they signed: \"If the forecast turns, we'll make the call together by Friday evening, and your date moves free inside the season.\"",[11,67,68],{},"Close with the crew lead's or your number and \"text this thread with anything.\" One channel, stated.",[15,70,72],{"id":71},"send-it-twice","Send it twice",[11,74,75,78],{},[26,76,77],{},"At booking",", the full version above, minutes after the deposit clears. Speed here is the first proof they picked a professional.",[11,80,81,84],{},[26,82,83],{},"A few days before the event",", the short version: window, arrival time, their three site items, balance status if open. This is the message that actually gets the gate unlocked and the sprinklers off, because it lands when the party is near enough to act on.",[11,86,87],{},"Same template every time. The confirmation that gets rewritten per booking is the one that eventually omits the address line on the day it mattered.",[15,89,91],{"id":90},"make-the-clients-part-a-checklist","Make the client's part a checklist",[11,93,94],{},"Format their items as a literal list, three to five boxes, not a paragraph. \"Please have: the spigot accessible, an outlet within 75 feet or we bring the generator, the gate unlocked by 1:00, cars off the driveway.\" Paragraphs get skimmed. Checklists get done, and a client who did their checklist has a better party, which they'll remember as you throwing a better party.",[96,97,100],"rally-aside",{"label":98,"to":99},"See automations in Rally","\u002Ffeatures",[11,101,102],{},"Confirmations in Rally go out automatically when a booking confirms and again before the event, filled from the booking itself: dates, address, requirements, balance. The site requirements the booking flagged, water and power and access, show up as the client's checklist without you retyping them.",[15,104,106],{"id":105},"the-line-to-remember","The line to remember",[11,108,109],{},"Every question a client texts you the week of the party is a line your confirmation was missing. Steal from your own inbox until the questions stop.",{"title":111,"searchDepth":112,"depth":112,"links":113},"",2,[114,115,116,117],{"id":17,"depth":112,"text":18},{"id":71,"depth":112,"text":72},{"id":90,"depth":112,"text":91},{"id":105,"depth":112,"text":106},"A confirmation is a checklist wearing a friendly tone: date, window, address, what the client provides, what you bring, and what happens if weather turns.","none",false,"md",[123,126,129,132],{"q":124,"a":125},"Email or text for confirmations?","Both, doing different jobs: email carries the full version with the contract attached, text carries the short reminder that actually gets read. If you pick one, pick the one your clients answer, which is almost always text.",{"q":127,"a":128},"How far before the event should the reminder go?","Two to four days out. Close enough to act on, far enough to fix a problem it surfaces, like the outlet that turns out not to work.",{"q":130,"a":131},"What if the client doesn't respond to the confirmation?","The full confirmation doesn't need a reply. The reminder benefits from one, so end it with a question that's easy to answer: \"Reply YES and we're all set.\" Silence on that gets one follow-up call the day before, which is also your last chance to catch a wrong address.",{"q":133,"a":134},"Should the confirmation repeat the cancellation policy?","One pointer line, not the full clause: the policy lives in the signed agreement, and the confirmation reminds them where. Repeating whole legal text in a friendly message changes the message's temperature.","2026-07-13",{},true,"\u002Fguides\u002Fclients-and-communication\u002Fhow-to-confirm-a-booking-so-nothing-gets-missed",{"title":5,"description":118},{"loc":138},"guides\u002Fclients-and-communication\u002Fhow-to-confirm-a-booking-so-nothing-gets-missed","swPUMbsG04Fuy1dqg-y_ASSjLBPEhaD-gd4rGm2vsGw",[144,147,150],{"path":145,"title":146},"\u002Fguides\u002Fclients-and-communication\u002Fhow-to-get-more-reviews-from-party-clients","How to get more reviews from party clients",{"path":148,"title":149},"\u002Fguides\u002Fclients-and-communication\u002Fhow-to-handle-a-bad-review","How to handle a bad review",{"path":151,"title":152},"\u002Fguides\u002Fclients-and-communication\u002Fwhat-to-ask-a-client-before-booking-a-party","What to ask a client before booking a party",1783921368209]